Business process management

Name
Institution
Table of Contents

Business process management………………………………………………………………………………………………………………………………………………………………………………………2

Executive Summary………………………………………………………………………………………………………………………………………………………………………………………………………………2

Introduction……………………………………………………………………………………………………………………………………………………………………………………………………………………………2

Diagram showing ERP implementation services………………………………………………………………………………………………………………………………………………………………………………………………………………………………………3

Identifying and giving a brief explanation of the chosen process and organization………………………………………………………………………………………3

Analysis of the ERP and E-commerce Process in Australian national bank………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………4

Table showing the applications of E-business tools in the Australian national bank…………………………………………………………………………………………5

Evaluation………………………………………………………………………………………………………………………………………………………………………………………………………………………………………6

Outlining the apparent advantages they have capitalized from the implementation and integration…………………………………………………………7

Summarizing the likely issues they have faced during their e-commerce or ERP implementation………………………………………………………………7

Conclusions and Recommendations……………………………………………………………………………………………………………………………………………………………………………………8

References………………………………………………………………………………………………………………………………………………………………………………………………………………………………………9

Business process management
Executive Summary

The study reviews the use of business process management practice in the Australian national bank and assesses the significance and the future trends. It examines the key issues around the innovation and its relationship with the information and communication technologies around Australian national bank. The consideration of the innovations and technology in the company supports the efficiencies in the external and the internal projects of the company which improves the logistics and minimizes the costs. The Australian national bank utilizes the Business process management through the employment of the E-business and the ERP innovations to simplify their work and to minimize their costs hence increase the profitability of the company. The change focuses on the business interfaces and integrates other activities like the accounting administration and the stock control.

Introduction

The business process management is the operations field in command that checks on improving the corporate performances through optimization and management of the processes in the company. It is significant for every organization because it makes the organization to be more effective, efficient, and gain the opportunity to change than the functionally traditional management approach. It causes the impact on the revenue and costs generation. The systems have the methodology that needs continual improvement and has to be supported by the technology for it to function effectively. The paper explores the deployment of the ERP, the business and management tool that uses the technology to incorporate the main management processes in the firm and outside the business in the Information and communication technology (ICT) operator.

Diagram showing ERP implementation services
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Identifying and giving a brief explanation of the chosen process and organization

The Australian national bank is one of the largest financial groups in the Australia regarding the capitalizing in markets and customers. It is ranked as the 21st largest in the globe, and it operates in the Australia, Asia and New Zealand with more than 1500 branches and over 12 million customers. Also, it is ranked as the safest bank in the world (Kamiński,2010, p.92). The Australian national bank operates in the Australian financial sectors, and they have thriven well with the Asian countries. The bank offers the banking services and also giving the loans to the individuals.

As part of the culture and change programs, the business process management as encouraged the innovations to facilitate the activities is minimize the costs causing profitability (Raju,2009, p.78). The ERP and the E- commerce helps the business to excel by delivering business process management suite. The suite has the process that provides the business visibility and the operational efficiency, excellent customer experience and the agility that gives the business the competitive advantage (Akabawi,n.d, p.67). It acts as the strategic information systems for the business and the organization.

The banking legislation is harmonized, and the whole industry benefits extensively from the advantages and the innovations from the single markets but at the same time, it faces the challenges in the international market. The Australian national bank utilizes the ERP systems to provide the best services and the customer satisfaction (Association of Business, 2009, p. 39). The system is empowered, and it acts as the pivotal in monetary development in the modern world and the production, and the profitability can be attributed to the effectiveness in the E-commerce and ERP (Seddon,2010, p.87).

Analysis of the ERP and E-commerce Process in Australian national bank

The enterprise has utilized the ERP applications to include the commercial activities like the buying and selling of the products within and outside the organization. The customer relationships in the marketing of the newly introduced products development are advertised through the e-commerce to reach all the customers (Culp, 2001, p. 943). Online selling and customer care services received the most productivity.

The ERP plays various significant parts in Australian national bank and ensures that the company serves the clients within the most minimal time possible. The costs are also minimized while the output and general profitability are maximized. The results are attributed to how the ERP and the E- commerce implementation have been integrated with the related ICT to achieve the best and desired results (Mahara,2013, p.87). The operations have been established to curb the incoming trends and also the competition that exists in the banking industry. The system serves both the customers and the partners that collaborate with the bank.

  • Broadcast and inform their customers
  • Increase the network to suppliers
  • Get fast hand information from customers
  • Give the services and products over the web
  • influence service and trade
  • Reach diverse network in marketing and supplying.

Communicate clear information (Brocke & Rosemann, 2010, p.21).

The timelines ensure that the information is distributed to all the customers or the suppliers within the shortest time and fewer costs. The process supports the social events like the cultural evaluation and the social interaction of the chats, discussion groups, and the email to get directly in touch with the customers (Cumberlidge, 2007, p. 29). The e-commerce efficiently serves the client's care sections and ensure smooth flow of the information to the customers, on the other hand, it minimizes the logistics costs and creates large economies of scale. The e-commerce has laid down a nonstop office which is the e-business watch screens that evaluates the developments in the electronics business within all the Australian national bank branches that exists around the globe (Gunasekaran,2010, p.69).

Table showing the applications of E-business tools in the Australian national bank

The table summarizes the e-commerce and the technology required in all the departments (Monk,2012, p.49)

Business sections Business sections Tools in e-commerce The areas of Applications
Marketing section Corporate Websites, B2B e-commerce, Internet ordering client administrations, direct investment funds, diminished process duration, Item advancement
Production section MRP, ERP, B2B e-commerce stock administration, quality control, control, planning
Purchasing section EDI, Internet-purchasing, EFT stock management, quality control, Order, fund transfer, supplier selection
Sales and marketing incorporated stock administration, Electronic assets exchange, On-line TPS, Bar-coding framework scheduling, third party logistics, Internet sales, selection of distribution channels, transportation
Evaluation

The changes have been recorded changes since the introduction of the ERP systems and the E-commerce. It has improvised the traditional concepts of departments, products, outputs and tasks that could arise during the daily job scheduling situations (Poirier, 2005, p. 85). The initial use the BPM-focused only on the automation of the business process and involved the use of the technology, but the latest approach has extended to integrate the technology with the human-driven processes where the integration takes place in series with the utilization of the technology (Kanauchi, 2013, p.65).

Outlining the likely advantages they have capitalized from the implementation and integration

The Australian national bank has lately experienced the fast growth since the existing system could not handle the measures and pace due to the ineffectiveness in the supply chains. The implementation of the ERP has increased the growth and also the efficiency in the workplace. It has enabled the company to achieve the robust feedbacks system that can monitor any changes to the constructed plan (Jeston & Nelis, 2006, p. 91). Also, there are natural managements from the other branches around the world and also have the sufficient information about the feedbacks from the clients.

Summarizing the likely issues they have faced during their e-commerce or ERP implementation

The Australian national bank incurred around £8011M hit while adopting the ERP system. The project became costly since the organization is extensively large and it had to construct the project to all other branches in different countries. The other additional and the unexpected costs caused the increased costs of the project (Kim, 2013, p.32).. The success of the E-commerce including the related technologies required the specialized and trained personnel with the ability to assess and using the technology. The organization had to train all the employees including the investors and the customers to acquire the skills on the computers and the related technology (Kangas, 2003, p.67).

Conclusions and Recommendations

The business process management is an important section in all the organization because it increases the production and the profitability. It ensures that the organization adapts to the modern trends and also remain competitive in the market. The Australian national bank has employed the strategy by installing the E-commerce in the business to be utilized by both the employees and the clients to speed the transaction and reduce the time. The E- Commerce has also increased the marketability of the products which has led to the growth of the organization. The ERP has brought many changes in new ways of office management and the structure of the offices. The organization tends to increase the level of investments in the e-commerce technologies to sustain the profitability and the continuing competition in the industry. This is only possible because the there is increased success in the in the ERP initiatives which has seen most of the activities in various departments increase the productivity, and the example is the online selling and customer care.

Refrences

Monk, E., and Wagner, B., 2012. Concepts in enterprise resource planning. Cengage Learning.

Seddon, P.B., Calvert, C. and Yang, S., 2010. A multi-project model of key factors affecting organizational benefits from enterprise systems. MIS Quarterly, 34(2), pp.305-328.

Raju, S. and Wallace, C., 2009. B2B integration using SAP NetWeaver PI. Galileo Press.Kanauchi, M. (2013). SAKE Alcoholic Beverage Production in Japanese Food Industry. Food Industry. doi:10.5772/53153

Akabawi, M. (n.d.). ERP Post-implementation Adoption Success Dynamics. Cultural Practices and Values in the Arab World, 88-113. doi:10.4018/978-1-60960-048-8.ch007

Gunasekaran, A., & Sandhu, M. (2010). Handbook on business information systems. Singapore: World Scientific.

Kamiński, A. (2010). Computer Integrated Enterprise in the MRP/ERP Software Implementation. Foundations of Management, 2(2). doi:10.2478/v10238-012-0026-7

Kangas, K. (2003). Business strategies for information technology management. Hershey, PA: IRM Press.

Mahara, T.N., 2013. Indian SMEs Perspective for the election of ERP in Cloud.Journal of International Technology and Information Management, 22(1), p.5-10.

Kim, Y. (2013). Relative Importance of Critical Success Factors for ERP Implementation: Practitioners' Perspective. Proceedings of the 4th Annual International Conference on Infocomm Technologies in Competitive Strategies(ICT 2013). doi:10.5176/2251-2136_ict13.14

Association of Business Process Management Professionals. (2009). Guide to the business process management common body of knowledge: ABPMP BPM CBOK®. Chicago, IL: Author.

Brocke, J, & Rosemann, M. (2010). Handbook on business process management: Introduction, methods and information systems. Berlin: Springer.

Culp, C. L. (2001). The risk management process: Business strategy and tactics. New York: J. Wiley.

Cumberlidge, M. (2007). Business process Management with JBoss jBPM: A practical guide for business analysts; develop business process models for implementation in a business process management system. Birmingham, U.K: Packt Publ.

Jeston, J., & Nelis, J. (2006). Business process management: Practical guidelines to successful implementations. Burlington, MA: Butterworth-Heinemann.

Poirier, C. C., Walker, I., & APICS--The Educational Society for Resource Management. (2005). Business process management applied: Creating the value managed the enterprise. Boca Raton, FL: J. Ross Pub.